1. Who handles your information?

This policy applies to the 8TSUN8 shop and its NFC pet profile service. For personal-data enquiries, contact the customer-service team responsible for the shop’s data handling at tsunlab888@gmail.com or +852 9518 9171.

2. What we collect & why

• Order and personalisation details: your order number, email, design, names, photos and supplied contact details, to create previews, make the product, verify payment, send order updates and provide after-sales support.
• Delivery details: the recipient’s name, phone and full address, for shipping, carrier contact and delivery issues. These fields are not automatically added to the public NFC profile.
• Pet profile details: the photo, breed, birthday, sex, identifying features, owner and backup contacts, general area, notes, diet or allergies, personality and vet contacts you provide, to create a publicly accessible pet ID page.
• Payment status: the order amount, currency, Stripe payment reference and status, to verify transactions, handle refunds and reconcile payments. Card details are handled on Stripe’s payment page; our personalisation tool does not collect full card numbers or CVC codes.
• Technical and communication records: access and error logs needed to run the service, customer-service emails and order-notification records, for maintenance, security and enquiries.

Fields marked required are needed for the relevant step. Without a necessary email, contact number or delivery details, we may be unable to complete payment, production or shipping. Optional pet-profile fields can be left blank. Before providing someone else’s contact details or photos, make sure you are entitled to do so and have informed them of the public use.

3. What becomes public?

Information submitted for the NFC profile, including owner and backup phone numbers, may appear on the public page. Only provide contact details you are comfortable making public. Use a general area for the location, not a door number or full home address.

Your order email and delivery address are not automatically published because you entered them on an order or delivery form. If you copy them into a public profile field such as a note, they will also be public. Public pages may be saved by others or indexed by search engines; we cannot guarantee the removal of copies already made by third parties.

4. Who receives information?

Where necessary for the purposes above, we share relevant information with:

• People handling our orders, production and after-sales support, and delivery carriers.
• Stripe: payments, refunds, transaction verification and payment-risk management.
• Supabase: storage and delivery of NFC pet profiles.
• Vercel: website hosting and order interfaces.
• Google / Gmail: sending order and production notifications and receiving support emails. Order notifications may include design images, delivery details and profile links.
• Regulators or law-enforcement bodies entitled to receive the information when required by law.

Service providers may process information outside Hong Kong under their applicable terms. Visitors to public profiles are not our contracted service providers. We do not sell order information to third parties for their independent marketing.

5. Browser storage

The website uses browser localStorage to save orders and related details so the payment and information-entry process can be resumed in the same browser. This may include designs, contact and delivery details, payment references and profile information. Your language preference is also saved in this browser.

Other people using a shared device may be able to access these local records. Prefer a personal device. Clearing website data may prevent unfinished orders from being restored automatically; save your order number and confirmation email first. Clearing local data does not automatically delete records held by us, payment providers or cloud services. Third-party pages such as Stripe may use their own cookies or storage, as described in their privacy notices.

6. Retention & protection

We retain information as needed for production, delivery, support, reconciliation and applicable legal obligations, and no longer than needed for those purposes. Public pet profiles are retained to provide the ongoing NFC service. Contact us if you want a profile taken out of public view. Records relating to unfinished transactions, disputes or legal retention duties may still need to be kept.

The website transmits information over HTTPS, and card payments are handled by Stripe. Internal access is limited according to business needs, but internet transmission and public sharing cannot be guaranteed completely secure.

7. Access, corrections, deletion & unpublishing

Email tsunlab888@gmail.com to request access to or correction of personal data, request deletion, or ask for a pet profile to be taken out of public view. Include your order number, the relevant profile link and what you would like changed. We will reasonably verify your identity and explain the outcome or any legal reason why a record cannot be deleted.

Closing a page or clearing browser history does not unpublish an NFC profile. Contact us about an existing profile; if we take it offline, the NFC link may no longer display that profile. Do not send identity-document photos, card numbers or verification codes in your initial email.

8. Policy updates

The latest update date appears on this page. If the way we use information changes materially, we will update this notice and provide notice or obtain consent where required.